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Prima Donna Norwich

Prima Donna Norwich

2 4  Reviews

Bridal Shops in Norwich - Norwich City Centre
Castle Mall, Castle Meadow, Norwich City Centre, Norwich, Norfolk, NR1 3DD
+44 (0) 1603 630483

Tags: Not happy, Over priced, poor service

Prima Donna Norwich Reviews

In January we visited prima Donna my daughter in-law to be my daughter ,sister and Granddaughter.The service whilst in the shop was excellent however they promised as the bride was visiting from Dubai and could only return at Easter it would be no problem to have her dress ready for a fitting so we left happy having had lots of conversations importance of the dress being there at Easter as the bride being a teacher could only come back then and would to take the dress as the wedding is in Thailand..However when she returned at Easter with Easter closing etc and her being in Manchester they agreed to courier the dress to her ,great you may think but then the problems started the dress wasn't even in the country and they denied saying it would be there ,As you can imagine we were not pleased .After a very hard battle they finally accepted it was there fault She now has her dress but it has been so stressful and worrying my messages is be very careful what you are promised as the full payment had been made and they only seemed interested in the sale .The dress has arrived in Dubai very creased and needs to be altered which they also said could be done at Easter .Not the happy experience they promise ,They wouldn't even deal with me but insisted only with the bride which yes l can understand but as she was in Dubai with time difference etc not ideal .Be careful it's an important purchase and a very costly item .  
Tags: Not happy

Rating  2

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I bought my daughter's prom dress here and all seemed OK until we went back for the fitting. They had said that the price of the dress would include alterations. This was even written on the paperwork. However, when we returned for the fitting, they claimed that they had meant, only if the dress needed downsizing completely and it did not include any minor alterations! How odd! I wish I had read other people's reviews before I was stung to the tune of £450.   
Tags: Over priced, poor service

Rating  1

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My daughter and myself had a very good experience in this shop last year,Eileen was very helpful and made us feel very relaxed,after looking and trying on your beautiful gowns my daughter picked a Justin Alexandra
Dress (so beautiful ) .
Thank you all for making our special day wonderful .  

Rating  5

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Terrible service from start to finish! Do not use this shop the women that work here lie so much and they con you out of so much money!   

Rating  3

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